12+ years' experience across the industries of Media, Tech, Retail Banking and Luxury.
I design digital transformation strategies that
always benefit the bottom line.
With creativity, problem-solving and collaboration, together we can anticipate the needs of a constantly changing market and add value to your clients and customers.
Digital Marketing | Communications & PR | Branding | Product Management
My Background
Having lived, studied and worked in international environments, I'm flexible, quick to adapt and keen to learn.
Born in France
To a French father and British/Swiss mother, I spent my childhood in Budapest, Hungary.
Educated in the UK
After attending boarding school , I returned to the UK for university in London and stayed for work.
Worked in 3 Continents
My first job was in Washington D.C, my recent role was in Nairobi, Kenya where I spent two exceptional years.
Languages
French
Native
English
Native
SpanishFluent
- Professional experience
Head of Marketing, West & Southern Europe
May 2022 - Oct 2024
Oversee all marketing initiatives for France, Spain, Portugal, Italy, Greece, Belgium. Responsibilities include:
- B2B Marketing: Create a pre-Sales strategy to help lead generation and relationship building with our key, priority merchants. Aided the team in signing deals with over 4K merchants since launch.
- Content Strategy: Create a custom content plan to optimise our consumer touch-points, aligned with SEO strategy. Leverage ChatGPT and other AI tools to create automated solutions as relevant. Grew blog traffic by +200% in first 6 months, and crafted 9 out of top 10 all-time highest ranking articles on the site.
- PR & Comms: Select and lead relationship with agencies for PR & comms, events, digital marketing campaigns, influencer management, etc. Track progress, results, and manage relationship with agencies.
- Partnerships Management: Manage relationships with multiple long-standing partnerships we have with trade organisations, media partners, etc
- Event Strategy: Ensure presence, participation and leadership at key retail events annually, as well as host our own B2B events across West & Southern Europe. Re-launched Klarna's quarterly "Smoooth Sessions" in key markets: high profile B2B events to bring together key partners for an exclusive and exceptional evening, in-person and locally.
- Tracking & Learning: Collect real data to learn, improve & optimize our knowledge sharing for region-wide access to information, learning, transparency and efficiency.
AI Integration Lead - Product Data
Jan 2024 - Present
Hand-picked team of 6 people working directly with Klarna CEO and Exec team to lead the Klarna AI Efficiency Project, a full-time internal initiative to embed AI capabilities across the entire company. My focus was on Product-related data, ensuring Klarna's product complexity is captured by our AI systems and integrates seamlessly and accurately across other business units.
- Developed and implemented a comprehensive knowledge graph, centralizing company knowledge to enable instant access to relevant information for all internal stakeholders. Our internal chatbot "Kiki" answers any questions by pulling data from the Knowledge Graph.
- Enabled AI-driven automations across key departments—Sales, Marketing, Legal, Finance, Customer Support, and more—streamlining operations and boosting cross-functional efficiency.
- Optimized internal workflows to reduce information loss and foster a seamless information-sharing environment that supports growth at scale.
- Supported data-driven decision-making through AI-powered insights, helping teams leverage internal data more effectively and make informed strategic choices.
- Played a key role in creating an integrated AI ecosystem that enhances collaboration, minimizes redundant processes, and drives organizational agility.
Head of Corporate Brand & Marketing, Europe
June 2021 - June 2022: 1 year
Reporting to CMO
Setting up a new Marketing department to service each of our 6 markets (Denmark, Norway, Spain, Sweden and Germany + UK)
- Set up MarTech stack: Implementation of Salesforce and Pardot across the organisation to build a lead generation funnel and link to our sales CRM
- Content Marketing Strategy & Calendar: Daily content calendar organised around 4 strategic content pillars with month-long campaigns scheduled until the end of the year, including articles, interviews, social media posts, videos and white papers
- Local media support: Call for tender and selection process of local PR agency for each of our markets, coordination of activities across all of them
- Management: Managed and led team of full-time marketeers & freelancers. Set KPIs to track performance of content in email marketing campaigns, media campaigns, blog, social media, and landing pages.
- Budgeting & Planning: Allocation of resources across our activities and studios
Head of Brand Marketing & Communications
Jan 2018 - December 2019: 2 years
Reporting to CEO
Creation of a Marketing department from scratch to meet our ambitious sales goals. Signed 3 new key accounts, exceeding our forecast by +50%. Personally hired and managed 9 people (6 direct reports), including talent development, retention, performance tracking, etc. Established a 3-part strategy across our 5 international offices with overarching goals and specific tasks:
1. Thought Leadership: become the point of reference for Behavioral Science in the Global South. Disseminate the findings from our research so that the Busara brand becomes synonymous with high quality Behavioral Science.
- Content marketing & social media community building. Grew audience +40% into an active community of professionals and academics.
- Creation of LinkedIn account and management of Twitter, audience growth 20%
- Creation of a blog with bi-monthly posts for our non-academic findings, guest editorials from clients or partners and sub-brand "Off The Record" to share specific research findings
- Creation of a monthly e-mail newsletter "The Behavioral Lens", sent to existing and potential clients, sign-ups via our social channels
- Product development of an online database presenting 5 years of our research with optimized search functionality. 300 Leads generated, 14% conversion rate
- Rebrand of the Busara brand, across all international offices and platforms, to align with our global expansion strategy (released September 2019). Lead the conceptualisation, ideation, development & delivery across all channels and all international offices and platforms, to align with our global expansion strategy. Project completed 100% in-house.
- Event management to establish thought leadership, grow brand equity and increase opportunities for collaboration
- Securing speaking positions for senior staff at global conferences such as Women in Data Science, Social and Behavior Change Communication (SBCC) Summit, etc.
- Annual (one-off) "Busara at 5", presenting 5 years of our work, inviting all clients and partners to date, 300 guests attended event in Nairobi
2. Industry Partnerships: seek value-adding partnerships with strategic clients across the continent. I believe growth rarely happens in isolation, and that by combining efforts with partners we would together grow the scope of the industry at large.
- Monthly "Think Tanks" of 60-80 academics, students, professionals to discuss current issues (e.g. "Machine Learning of the Future)
- Launch of online and blended Education initiatives
- "Behavioral Science in the field", in partnership with MIT
- "Behavioral Skills for Public Policy Leadership", partnership with Strathmore University.
3. External Endorsement: leverage other platforms, clients and communities to speak of our benefits on our behalf – this generates more trust and is more reliable than us praising ourselves, while also improving our SEO.
- International & Local Press Relations, working with a global PR agency to target large donors, other non-profits and new clients
- Quarterly "Press breakfast", activating local press with updates from our research findings, subsequently published in leading papers
Senior Product Manager (Freelance)May 2016 - Dec 2017: 1 year 7 months
- "Bloom at Work" (mobile application) : Led the strategy, build, launch and implementation. Personally signed the first 5 accounts pre-launch, allowing us to be profitable within 2 months. Current user base of 20,000 employees across various prestigious companies. Responsibilities included:
- Strategic planning & product road maps
- Detailed brand brief, selection of and collaboration with dedicated brand agency to create our visual identity and all communication materials
- Management of an expansive team of 12 developers and freelancers, 10 people remote.
- User testing & data analysis
- Go-to-market strategy including social media and SEO
- Sales and CRM
- Successful launch to market & client onboarding
- "Feed Me Feedback"(e-learning course): Creation & deployment of a certifying e-learning course designed for Senior Managers. 12,000 people have completed the course to date, 1,000 average monthly sign-ups ≈ 250,000€ monthly revenue for client. Responsibilities included:
- Competitive analysis and selection of the learning software (360 Learning)
- Detailed brand brief, selection of and collaboration with dedicated brand agency to create our visual identity and all communication materials
- Management and centralisation of a team of 6 freelancers (illustrators, designers, educational designers and content creators)
- Content audit & course design
- User testing & feedback
- Successful launch to market & client onboarding
Product Innovation LeadJan 2014 - May 2016: 2 years 4 monthsReporting to Senior Vice President of Global StrategyLead the (then new) Hearst Innovation Team, reporting directly to the Board of Executives to facilitate the rapid implementation of new initiatives. My team was tasked with creating and testing new products, services or partnerships, to generate new sources of revenue. With a specific focus on B2B partnerships, I approached new partners for exclusive opportunities in digital product co-creation. Successful projects to date include:- Creation of Hearst MA Art & Design. Personally initiated, negotiated and signed £1 million revenue partnership with Cambridge Education Group to launch a Masters specialising in Fashion Journalism and Digital Marketing, blended online and in-person. Launched in 2016, it was the most successful internal project to-date on cost-revenue analysis. I put forward a proposal for the Hearst scholarship fund for students, which came to fruition after my departure, in 2019.
- Exclusive content partnership with Pinterest UK. Personally initiated & signed partnership prioritising Hearst-brand media in users' feeds. Deployment across all Hearst UK brands over 10 months, led internally by hosting workshops, training and editorial collaborations.
- Creation of luxury membership and loyalty programmes for Elle, Men's Health and Esquire magazine
- Content & native advertising products for ASDA & SkyNews
- Organisation & Hosting of monthly offsite "Strategy days" for each of our key brands, providing market research and a contextual analysis for attendees to together define our product development and growth strategy.
- Hiring and Management, 3 people
Selected for 6-month "High potential" talent development program, with C-level mentorship and quarterly 360° Feedback sessions.
Press Relations AssistantMay 2011 - Apr 2012: 1 year
Reporting to Head of PRThe Hermès Press Relations team oversees all marketing initiatives (there is no marketing department). My responsibilities included:Communication with Media: Liason with journalists, interviews with designers, management of early "Influencer" relations
Launch events: Organisation of exclusive initiatives to present seasonal concepts, small dinner and events to 300-person "Annual Theme"
New Product Releases: Completion of seasonal international press kit, organisation of product demonstrations and fittings, management of press shoots
Education
Instituto de Empresa
Jan - Dec 2020
International MBA
This MBA program takes an integrative and innovative approach to business education by combining core business knowledge with customizable labs plus an elective period with 10 concentration areas in a full-time, one-year format.
FIRST PRIZE WINNER OF IE VENTURE DAY
ESCP Europe
Jan 2013 - July 2014MSc in Marketing and Creativity
An 18-month programme at ESCP's London and Paris campuses. ESCP's groundbreaking curriculum integrates traditional lectures with creative industry seminars offering a professional internship, direct experience with start-up communities and a consultancy project for a corporate client.
MSc Thesis Title: "How to build trust in an e-commerce brand and the implications for the magazine publishing industry"
United World College of the Atlantic2006 - 2008
International Baccalaureate
United World Colleges (or UWC) is an educational movement comprising 14 international schools and colleges. Students are selected from around the globe based on their merit and potential; at UWC, diversity extends to differences in socio economic background, culture, race and religion as well as nationality.
Opinion pieces
Topics I'm currently thinking / reading about
October 27, 2020Read more...The power of Marketing At its most basic, Marketing is the art of building brand awareness. Whether your business is B2C or B2B, sells products or services, is a small non-profit or a large multinational, we all share the same goal: to have a growing number of clients or customers who support our...June 22, 2020Read more...Brands hold incredible power and influence over consumers. They are not only the products we use daily, they are the images that jump front of mind when we are triggered by certain emotions or desires, the subconscious connections we make in interpreting advertising images, and the cultural...Brands in Lockdown
How brands can make use of social isolation for their benefit
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Research
It is impossible to have a sound marketing strategy without sound data.
Here are some tools or agencies I have worked with:
Graphic Design
After an Art specialization in high school and an Art Foundation course at Central Saint Martins, I later completed a one-year intensive evening course in "Visual Communication & Graphic Design" at ESAM Paris, and graduated top of my class. Today, I use my creative skills for fun, as I am lucky to work with incredible graphic designers who do the heavy lifting.
Skills
MARKETING
SEO, Branding, E-commerce, CRM, Events planning
MANAGEMENT
Hiring, performance tracking, talent development and retention
RESEARCH AND ANALYSISTools including Google Analytics, Nielsen, TGI, Mintel, Work with scientists to obatin tailored behavioral data
TRAINING
Create learning programs, hold workshops, ensure accountability and follow-through, develop skillsPRESENTATIONScript and speech writing, tools including Adobe Creative Suite CS6, Prezi, Keynote, graphic design
INTERPERSONAL
Conflict resolution, Negotiation, Cross-cultural communicationVoluntary Work
Apps for GoodIdea Screening ExpertApps for Good is a non-profit organisation which teaches the fundamentals of the digital world to students aged 10 to 18, culminating in the annual Apps for Good Awards at the end of the academic year where the top 7 student teams have their apps launched commercially. As “Expert Volunteer”, I advise student groups throughout the process to guide their product development. Weekly 2-hour Skype meetings.
Let's chat
I love to discuss all things brand-marketing-communications related.
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